PRIVACY NOTICE


This Web site, theguitarhands.com, is owned and operated by J.T. Olmsted. For ease of understanding, this Privacy Notice refers to J.T. Olmsted. as "we," "us," or "our" as the context may require. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.


By visiting this Site, you are accepting the practices described in this Privacy Notice.


1. COLLECTION OF INFORMATION


A. Purpose. The information we learn from customers allows us to personalize and continually improve the total shopping experience at this Site. Here are the types of information we gather.

B. Types.

1. User Supplied Information. We receive and store any information you enter on our Web site or give us in any other way. Information that we collect can be: items searched for, name and address (to fulfill an order placed), e-mail address, items stored in a wanted item list, buying and searching patterns, gift registries, any reviews submitted and accompanying information, credit card information supplied, and shipping information. This list is not exclusive, and may be altered without notice based on information that you supply voluntarily.

2. Right to refrain from giving information. You have right to refrain from giving us certain information, but then you might not be able to take advantage of all of our features or to make purchases. We use the information that you provide for to enhance the service, such as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

3. Cookies. When you access our site, information is received and stored by us. The most significant information is stored in the form of cookies, or small storage files that transmits your electronic identity to the Web site that you visit. Like most Web sites, we use cookies to be able to identify you as a return visitor to the site. We receive and store certain types of information whenever you interact with us.

4. E-mail Communications: We communicate and make special offers available via email. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from this Site if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your e-mail contact preferences.

5. Information from Other Sources: From time to time, we receive information about you from other sources and add it to our account information.


C. Cookies

1. Description. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide enhanced features such as accelerated purchasing, customized and personalized shopping suggestions, and personalized greetings.

2. User Choices. Web browsers typically have the ability to accept cookies, reject cookies, or to prompt the user before accepting them. The help portion of the toolbar of your browser will tell you how to select the option that suits you best.


 

2. SHARING OF INFORMATION


The information that we collect about our customers is critical to our business. We respect and value this information, and do not want to jeopardize the flow of information between our customers and this Site. Therefore, we are not in the business of selling this information to other Web sites or businesses. There are very limited circumstances where we do share some customer information, and this is outlined immediately below.

1. Protection of this Site. It is sometimes necessary to release account and other personal information when we believe it is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of this Site, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Under no circumstances, however, does this include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this privacy policy.

2. With Your Consent. Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.


 

3. TERMS OF USE, NOTICES, AND REVISIONS


A. Acceptance of Terms of Use. By visiting this Site, you accept that your visit and any dispute over privacy is subject to this Privacy Notice and our Terms of Use, including limitations on damages, the application of the laws of the state of California, and the use of state and federal courts located in San Francisco, California. If you have any concern about privacy at this Site, please send us a thorough description to info@theguitarhands.com and we will try to resolve it.

B. Revisions. Because our business changes constantly, we reserve the right to periodically revise our Privacy Notice and the Terms of Use.

C. Applicability. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 


4. INFORMATION YOU PROVIDE TO US


A. General. Information is collected from you when you do the following activities: search, buy, or communicate with customer service.
B. Examples. For example, information would be collected when a user came to this Site, searched for a product, reviewed a product, added items to your wish list, placed an order through the site, updated your information in your account settings, and called or e-mailed customer service.
C. Information that could be supplied. As a result of any of the above actions, it is possible that you will supply us with such information as your name, address, and phone numbers; credit card information; purchase and shipping recipients, including addresses and phone number; people (with addresses and phone numbers) listed in rapid order processing settings; e-mail addresses of site friends, and other people; and content of e-mails to us.

 


5. AUTOMATIC INFORMATION


A. General. As discussed earlier, our systems collect information that is sent over the Internet without your control.

B. Examples. Some examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as bestsellers and product suggestions; the full Uniform Resource Locator (URL) clickstream to, through, and from this Site, including date and time; cookie number; and products you viewed or searched for.

C. Software Used. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

 


6. INFORMATION FROM OTHER SOURCES


Occasionally, we supplement the information that we receive that has been outlined above with information from other sources and companies. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties (which we use to correct our records and deliver your next purchase or communicate with you more easily); account information, purchase or redemption information; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings (such as Sponsored Links from Google).